Frequently Asked Questions
Everything you need to know about your MOEFLAVOR order.
How long does shipping take?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 7-21 business days depending on the destination.
What is your return policy?
Due to the intimate nature of our apparel, we only accept returns on unworn items with original tags and hygiene seals intact within 14 days of delivery. Sale items are final sale.
How do I know which size to order?
Each product page features a specific size chart. Since many of our designs are adjustable or feature stretch fabrics, we recommend measuring yourself and comparing it to our size guide for the best fit.
Do you ship internationally?
Yes, we ship to most countries worldwide! Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.
How should I care for my MOEFLAVOR pieces?
To preserve the quality of the fabrics and hardware, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid machine washing or tumble drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Klarna for eligible customers.